Customer Service
Warranty
CycleFastUsa.com will process any manufacturers warranty on any
product we sell. Warranty claims need to be made to customer support
at cyclefastusa.com. All warranty claims will be assessed based on
the manufacturer's guidelines.
Returns
The Buyer is responsible for return shipping costs in the
event of a return. On Free Shipping orders, only the first order is
free. Any exchanges or returns are the responsibility of the
customer. All returns need to be in the original packaging in a new
resalable condition (Within 30 days of receiving if you elect not
to keep the product).
We will price protect merchandise (if we reduce the price on our site)
for a period of 30 days from the time of sale.
The price difference will be a store credit. Shipping
damage requires a claim to be filed with the shipping carrier. A
picture and documentation needs to be taken at the time of receipt
of the merchandise from the carrier. A restocking fee may be assessed
if the product does not come back inside of another box or bag,
similar to how it arrived. Customer is responsible for shipping cost.
Store Security
Shopping at CycleFastUsa.com has been designed to make your shopping fun and safe.. Here are the reasons why: All of your credit card and address information is encrypted before it is sent over the Internet.
We use the best known techniques to protect your personal information. If for any reason you do not want to send your credit card information over the internet, you can call in your credit card after you start your order online at 631-271-0800
The Secure Server encrypts your credit card number, name, and address. Encryption converts the text and numbers you submit into undecipherable text. Example: It would convert the name "Sally" to a character string like this: [f3l3kdkcofd64...dtsnd676sqdlvzs753].
Also most banks either cover all the charges that result from unauthorized use of your credit card or may limit your liability to just $50.
If your bank holds you liable, CycleFastUsa.com will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at CycleFastUsa.com.
This guarantee covers a maximum liability of $50. If you suspect unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures immediately.
Privacy Statement
Our company policy is to safeguard any information we receive from our patrons. CycleFastUsa.com does not sell our mailing list to other companies. We value the trust instilled in us. We have made every reasonable effort to have a secure site to ensure the security of all sensitive information to protect our customers.
Freight
EVERY EFFORT HAS BEEN MADE TO PROVIDE THE LOWEST SHIPPING RATES AVAILABLE. Your packages are fully insured for your protection and satisfaction. We will try to save you money with the best shipping rates we can find.
For International Shipping please call 631-271-0800
or e-mail us
at: info@cyclefastusa.com
Click HERE for our current Freight Cost Chart
Purchase Agreement
CycleFastUsa.com strongly recommends that the assembly of your new bicycle be performed by a reputable bicycle repair shop with knowledge of the manufacturer's specifications. As a purchaser of bicycle equipment, I assume the full responsibility of carefully assembling my bicycle according to the manufacturer's instructions and specifications, and always checking my bike and related equipment before a ride. I fully understand the hazards involved in the sport of cycling. As in all extreme sports, bodily injury is a possibility at any given time.
It is incumbent upon me to continuously check my equipment, especially the quick releases and brakes. All quick releases must be checked to make sure they are tight. Failure to do so might lead to failure on the ride. Proper tire inflation is important. Tires need to be checked for tears or worn tread. Allen bolts need to be tight. New bikes should be taken to a professional bike shop to be checked if not assembled by one. Proper lighting equipment and reflectors are very important for personal safety. They should be installed and in place on every ride.
By placing my order I explicitly agree to the provisions of the customer agreement and release CycleFastUsa.com from all liability whatsoever except for the shipment of the order I have placed. In no event shall the liability of CycleFastUsa.com be greater than the total amount of my purchase. Additionally, I understand and acknowledge that it is my responsibility to follow the manufacturer's instructions in connection with the assembly of the bicycle and to follow cycling safety guidelines and all local laws regarding cycling and cycling safety. It is recommended that you have a reputable bike shop with knowledge of the manufacturer's specifications perform the assembly.
Always wear your helmet and proper safety equipment. Bicycle riding can lead to serious accidents. Even with the proper use of safety gear, you could be seriously injured or killed. Bicycle racing, riding, and training can have the same risks as motorcycling, and you assume a large risk with similar speeds and hazards. Fully approved helmets are strongly recommended whenever riding.
Employment Opportunity
If you are excited about working in a fast growing company in the bicycle business, get in touch with us. We want team players with a passion for bicycles. Advancement opportunities and an opportunity to work with the latest in Internet technology.
We currently have positions available for sales and bike assembly.
Competitive wages and medical benefits are available, e-mail a resume to: personnel@cyclefastusa.com
Store Hours
We are open 7 days a week.
Mon-Fri 10am to 7pm Eastern Standard Time.
Saturday 10am to 6pm EST,
Sunday 11am to 5pm EST.
You can always e-mail us if you have additional questions at: info@cyclefastusa.com. Our
mailing address is:
643 East Jericho Turnpike, Huntington Station,
N.Y. 11746.
